How Human Resource Practices Affect Patient Satisfaction Through Paramedical Staff Behavior: A Study on Public and Private Sector Hospitals in Punjab, Pakistan

Abstract

Each country's healthcare system is distinct, tailored to the specific requirements of its citizens, and made possible by the resources at its disposal. Adaptability, self-awareness, and research into international healthcare models are essential components of any effective healthcare system. This is due to the growing public health concerns and rising demand from the populace. This study will investigate the challenges facing the healthcare system in Punjab. Punjab is the biggest district in Pakistan, with 110 million inhabitants. The cultures of patient care in public and private hospitals in the city of Punjab are the focus of this research. The study believes that factors such as workload, competency, training, job security, and perceived service quality impact patient care. The study will employ conveniently selected samples for this purpose. Policymakers and healthcare administrators in Pakistan can use the study's results to better understand what variables contribute to patients' positive or negative experiences with their care. In order to determine the relationship between patient satisfaction and the independent variables of workload, competency, training and development, job insecurity, and perceived service quality, we will look at the paramedical staff's behavior as an intermediary. Compassionate behavior on the part of medical professionals is associated with increased patient satisfaction, according to the research, provided that these professionals have job stability, receive positive feedback about the quality of their service, and engage in continuous professional growth.